Welcome to Al Diwan App

Tickets & service workflow

Create and follow requests across departments with a clear status flow.

• Ticket list with filters, search, and branch context.
• Create tickets with departments, partners, delivery date/time, and notes.
• Translation tickets: language pairs, per-pair comments, and word-count tracking.
• Other department types: stamps, visas, and badges where configured.
• Take assignment, transfer between branches (where permitted), and status updates.
• Upload and download files, previews, and comments on tickets.
• Ticket activity and status history for auditing.

Sign-in & account security

Built on Laravel Fortify with modern authentication options.

• Email and password login; registration when enabled.
• Password reset and email verification flows.
• Two-factor authentication (2FA) with recovery codes.
• Optional social login (e.g. Google) where configured.
• Profile, password, and appearance settings for signed-in users.

Administration & access control

For administrators: structure the organization and who can do what.

• Users: create, edit, roles per branch, activation, and impersonation (where allowed).
• Roles and permissions aligned with menu access.
• Branches, departments, and partners.
• Definitions hub: banks, document types, contract types, shifts, stamps, visas, badges, and more reference data.
• License catalog and license tracking with attachments.
• Approvals for new accounts (where enabled).
• Activity log for auditing important changes.

HR & workforce

Workforce modules for branches and HR processes (per permission).

• Employee records and transfers.
• Overtime requests and review.
• Absence and lateness recording.
• Leave management.
• Direct work requests with attachments.

Reports & analytics

Insights for finance and operations (where you have report access).

• Financial report with PDF and Excel export.
• Branch reports and branch forecast views.
• Weekly attendance / shift-oriented reports with exports.

Calendar

Shared calendar views for scheduling and visibility.

• Calendar view integrated with the platform navigation.